Refund Policy

1. Our refund promise

If you are not satisfied with PayoutGuard, you can request a full refund within 7 days of your first purchase. This applies to both monthly ($19) and yearly ($149) Pro subscriptions.

Payments are not currently enabled. This policy applies when paid subscriptions become available.

2. How to request a refund

Email mofarahfx@gmail.com within 7 days of your first purchase. Include the email address used for your PayoutGuard account and your purchase receipt or order reference so we can find the payment. Do not send your card details or passwords.

Payments and approved refunds are handled by our payment provider, acting as merchant of record. The time for a refund to reach you depends on the payment provider and your bank.

3. After the first 7 days

After the 7-day first-purchase window, we do not provide refunds for partial subscription periods or unused time. Renewal payments do not start a new first-purchase refund window. This does not affect any refund rights required by applicable law.

4. Cancelling your subscription

Subscriptions renew automatically. When subscriptions are available, you can cancel anytime from Billing to stop the next renewal. Your access continues until the end of the paid period. Cancelling does not itself request a refund; email us if you qualify under the 7-day policy.

5. Who to contact

PayoutGuard is operated by Mo, a sole trader in Nairobi, Kenya. For refund or billing questions, contact mofarahfx@gmail.com.